TSIANFAN

Help Center

Frequently Asked Questions

Find answers to common questions about our products and services.

Product

What tile sizes are compatible with Qianfan display racks?

Our display racks support tile sizes ranging from 200×200mm to 1200×3200mm. Use our Spec Finder tool to match your tile dimensions with compatible display racks.

What tile thicknesses do your racks support?

We support thicknesses from 7mm ultra-thin panels to 20mm thick slabs. The CX2019 and CX006 models are specifically designed for ultra-thin 7-9.5mm panels, while CL210 and CL213 accommodate 20mm thick samples.

How many SKUs do you offer?

We offer 55 SKUs across 7 product series, covering wall sliding racks, drawer cabinets, combination frames, page-turning stands, reclining frames, simple frames, and floor-standing racks.

Ordering

What is the minimum order quantity (MOQ)?

The MOQ varies by product. Please submit an inquiry through our contact form or WhatsApp, and our sales team will provide detailed MOQ and pricing information within 24 hours.

Can I customize the display rack dimensions?

Yes, models like CC2064 and CC2061 offer fully customizable sample sizes. Contact our sales team with your specific requirements for custom solutions.

Shipping

What are the packaging dimensions for shipping?

Each product has specific packaging dimensions listed on its product page. Packaging ranges from ultra-flat (50mm thick) to standard sizes. Our team can help optimize container loading.

Do you ship internationally?

Yes, we export to over 6 countries across North America, Europe, and Asia. We can arrange FOB, CIF, or DDP shipping terms based on your preference.

How long is your delivery time?

Generally, delivery is 25-45 days after deposit is received and sample specifications are confirmed. Since we are a manufacturer, all products are produced according to customer requirements and are not stocked. Stock items can be delivered within 7 days.

Company

How long has Qianfan been in business?

Qianfan has 16 years of experience manufacturing tile display racks. We export 80% of our products to Europe and America, serving tile brands, distributors, and showroom designers worldwide.

Where is Qianfan located?

Qianfan is headquartered in China with a modern manufacturing facility. We serve global clients through our regional sales offices covering North America, Europe, and Asia Pacific.

Are you a trading company or a manufacturer?

We are a factory and manufacturer with 17+ years of experience in producing display racks. We welcome factory visits and can arrange live video tours of our facilities.

Order Process

How do I get the right price for my display rack?

Please provide the following information for an accurate quote: 1) Sample quantity - how many tile/stone/wood samples you want to display; 2) Sample size - including thickness, which is important for panel design; 3) Order quantity - how many sets you need.

Samples

Do you provide samples? Is it free or extra?

Yes, we can offer samples. However, a sample fee is required since we manufacture according to your specific size requirements. The sample fee can be deducted from your bulk order.

Payment

What are your payment terms?

For orders under $1,000 USD: 100% advance payment. For orders over $1,000 USD: 30% T/T advance, balance before shipment. Other payment methods like trade assurance are also available.

Visiting

Can we visit your factory?

Of course! We welcome customers to visit our factories or offices. Please let us know when you travel to China and we will meet you at the airport or station. If you cannot visit in person, we can provide live broadcasts, video conferences, and detailed photos.

Customization

Do you provide OEM and ODM services?

Yes, OEM and ODM services are our core business. We can personalize display racks according to your style, material, color, and other requirements to ensure your brand stands out. Our design team provides custom 3D rendering solutions.

Quality

What quality certifications do you have?

We hold international quality certifications including ISO and TUV. We have a complete production equipment lineup including powder coating lines and automated production facilities to meet different material and surface treatment requirements.

Design Service

Can you provide custom display design and 3D rendering?

Yes, we can provide custom display rack design and development solutions with a full set of realistic 3D rendering solutions. In each project, we work closely with you to transform your concept into a finished product that exceeds expectations.

Installation

Do you provide installation services?

We have a team of professionals to assist with remote measurement and on-site installation services. We escort your store from the first contact to the finished product, ensuring professional, high-quality, and efficient service.

Shipping Methods

What shipping methods are available?

We ship by sea, by air, and by railway depending on your location and urgency. Fast delivery is available - 7 days for stock items and 15-30 days for custom display racks. We ensure on-time delivery to meet your expectations.

Packaging

How are the display racks packaged for shipping?

Products are packaged using customized non-woven packages, stretch film, and sturdy export cartons to ensure safe transportation. Packaging can be customized according to your requirements.